Streamline your communication with your customers / teams, using a web based ticketing system and reduce your workload.
A ticketing system does not require the set up of multiple folder structures and color coded tags to prioritize and track relevant customer/team queries. Get your emails auto converted to tickets with unique ids and assign to respective teams for accurate responses without any misses.
Get all your customer conversations into a single, easily accessible location where you get all the context you need in a glance.
A good helpdesk ticketing system also lets you automate routine support tasks to increase the efficiency of your team and reduce excessive workload.
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All open issues at a glance
Get all your customer/team conversations in one place and viewable at a glance. Making it easy to reply and track them easily.
Increase efficiency with automation
With a ticketing support system, you can automate routine tasks to improve your team’s productivity and efficiency. From assigning tickets to a particular agent, to creating pre-defined responses for frequently asked questions, to configuring auto-escalation rules if deadlines aren’t met, a properly structured helpdesk makes it all easy for you.
Make an easy self-service portal for your customers
With an in-built knowledge base functionality, publish detailed solution articles, videos and resources which customers can use to find common frequently used information about your products/services. This will also reduce their need to reach out to your support team every time, thus reducing workload.
Measure & Track your support system performance
Using a dashboard, monitor your team’s and ticket's progress seamlessly. Using comprehensive reports, you can identify problems faster, recognize good or bad performance, track customer satisfaction and monitor your service delivery standards.
Increase customer loyalty
With a well-organised and process based customer support delivery and tracking, using an online ticketing system, you improve your customer delight which in-turn improves Customer loyalty and business. These customers will be loyal to your brand, and will improve word-of-mouth references.
Capitalize on your team’s collective intelligence and expertise to help customers faster. Get your team members on the same page. Add team members to a ticket to respond faster.